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商品編號： 9-111-012 出版日期： 2010/11/09 作者姓名： Soltes, Eugene;Sesia, Aldo 商品類別： Other 商品規格： 14p 再版日期： 2011/04/09 地域： Asia;Singapore 產業： Accommodation & food services 個案年度： 2010 -
商品敘述：
Aman Resorts describes the operating model and philosophy of this high-end set of global properties. Aman relies on employees taking considerable initiative to deliver the highest quality personalized service in the hospitality industry. The case also highlights Aman''s strategy and operations which differ in many ways from industry standards. This product can be used with the free Job Design Optimization Tool (JDOT), available at: hbsp.harvard.edu/jdot
涵蓋領域：
Management skills;Employees;Globalization;Service management;Corporate strategy;Performance appraisals;International business;Customer satisfaction;Focusing on customers;Customer relationship management;Business models;Accommodation
相關資料：
Case Teaching Note, (5-112-008), 8p, by Eugene Soltes;Tutorial, (JDOT), 0p, by Robert L. Simons
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